Terms & Conditions

  1. THESE TERMS
    1. What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods or services.In most cases,the products will be replacement device parts and one-off device repair services.
    2. Why you should read them. Please read these terms carefully before you submit your order to us.These terms tell you who we are,how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
    3. Are you a business customer or a consumer? In some areas you will have different rights under these terms depending on whether you are a business or consumer.You are a consumer if:
      (a) you are an individual; and
      (b) you are buying products from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).
  2. INFORMATION ABOUT US AND HOW TO CONTACT US
    1. Who we are. Perfect Repairs is registered in Australia with ABN54623464746.
    2. How to contact us. You can contact us for all general enquires by writing to us at support@perfectrepairs.com.au.
    3. How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
    4. "Writing" includes emails.When we use the words "writing" or "written" in these terms, this includes emails.
  3. OUR CONTRACT WITH YOU
    1. How we will accept your order.Our acceptance of your order will take place when we email you an order confirmation to accept it, at which point a contract will come into existence between you and us.
    2. If we cannot accept your order.If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product.This might be because the product or parts are out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline or unable to provide the product at the location or time you have specified.
    3. Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
    4. We only sell to Australia. Our website is solely for the promotion of our products in certain locations in Australia which we specify from time to time. Unfortunately,we do not accept orders from addresses outside of these locations.
  4. YOUR RIGHTS TO MAKE CHANGES
    1. If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the product, the timing of supply or any thing else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
  5. OUR RIGHTS TO MAKE CHANGES
    1. We may change the product:
      (a) to reflect changes in relevant laws and regulatory requirements; and
      (b) to implement minor technical adjustments and improvements, for example to address a security threat. We will let you know if these changes will affect your use of the product.
  6. PRICE AND PAYMENT
    1. The price of certain products is indicative only and may change.The price of certain product (which includes Goods and Services Tax (“GST”)) indicated on the order pages when you place your order maybe an indicative non-binding price based upon information provided by you, including, for example, the fault on the device.Accordingly, any such indicative price is subject to detailed verification by us upon inspection of your device. If there is any change to the price (for example, because the information you have provided to us is incorrect, or if we identify additional defects, or if you have booked the wrong repair type, or we have made a mistake in communicating the pricing to you), we will notify you so you may decide whether or not to proceed. If you choose not to proceed, we shall not supply the ordered goods/services, and shall have no liability to you other than to refund any sum previously paid by you less(at our discretion) shipping charges.
    2. We will pass on changes in the rate of GST. If the rate of GSTchanges between your order date and the date we supply the product, we will adjust the rate of GST that you pay, unless you have already paid for the product in full before the change in the rate of GST takes effect.
    3. When you must pay and how you must pay.We accept payment within the ways set out on our website. You must pay for the products before we accept your order.
    4. Credit Terms. If you are a business customer, we may from time to time offer you a credit limit and revised payment terms, subject to status.We may set and vary such credit limits from timeto time and withhold all further supplies of our product if you exceed such credit limit or payment terms.
  7. PROVIDING THE PRODUCTS
    1. Replacement parts.The parts used would be OEM, Original pulled/taken out from old devices(which are equivalent to new in performance and reliability) or high-quality aftermarket parts depending upon the availability.
    2. We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control (such as delays in transit) then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this we will not be liable for delays caused by the event, butifthere is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
    3. What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you. If so, this will have been stated in the description of the products on our website and/or we will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 12.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information, we need within a reasonable time of us asking for it.
    4. Reasons we may delay the supply of products to you.We may have to delay the supply of a product to:
      (a) deal with technical problems or make minor technical changes;
      (b) update the product to reflect changes in relevant laws and regulatory requirements; or
      (c) make changes to the product as requested by you or notified by us to you (see clause 5).
    5. Our provision of the products is subject to conditions.By placing an order, you:
      (a)authorise and consent to us performing the necessary services on your device;
      (b) acknowledge that whilst our technicians are trained specialists, we may not be an authorised service provider for any manufacturer of any brand of device and may not have an affiliation with any device manufacturer;
      (c) acknowledge that we may have to reset the manufacturer's factory/default settings for your device, and that this process might delete any data, personal information or settings held on your product;
      (d) acknowledge that you are solely responsible for removal of any SIM card, memory card, case, screen protector or other accessory from your device prior to our provision of services;
      (e) acknowledge that you must back up your device prior to our provision of services;
      (f) agree that where our services relate (in any way) to liquid damage on your device there is no guarantee that we will be able to repair your device, but we will still be entitled to charge the full price; any refund will be at our discretion;
      (g) agree that it is your responsibility to provide accurate information regarding your device (including model and condition) and to detail any modifications or repairs that have previously been attempted or completed. We will perform a check-in diagnosis of your device to evaluate its condition. If the device is in noticeably different condition than as described, you agree that additional charges may apply as detailed in clause 6.1;
      (h)agree that we only provide a limited warranty to any battery replacement as per clause 9.5(b); and
      (i)agree that ownership of any damaged or defective parts removed from your device in the course of provision of the repair services passes to us.
  8. DEVICE REPAIR SERVICES “NO FIX” POLICY
    1. Our “No Fix” Policy. Subject to clause 8.2, we offer a “no fix” policy in relation to our device repair services, by which if we are unable to repair your device, you do not pay our full fee in relation to the products we have supplied. We will, however, be entitled to charge a shipping charge.
    2. When our “No Fix” Policy does not apply.This policy does not apply:
      (a) where the services include repairs for liquid damage (as per clause 7.6(f));
      (b)to any element of our products that have been successfully delivered or completed. For example, if your device requires a screen replacement (completed successfully) and fixing the power button (not completed), this policy would apply to the costs of repairing the power button, but you would still be required to pay for the screen replacement (but there would, in this example, be no additional fee); or
      (c) to a battery replacement.
    3. Refunds under our “No Fix” Policy.Where this policy applies, we shall refund any sum previously paid by you less (at our discretion) a call-out fee.
  9. OUR WARRANTY
    1. Australian Consumer Law. This limited warranty is provided in addition to the rights and remedies to which you may be entitled under theAustralian Consumer Law This limited warranty is provided in addition to the rights and remedies to which you may be entitled under the Australian Consumer Law(ACL).
    2. Australian Consumer Law Notice.
      (a) Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
      (b) In addition to the rights and remedies to which you may be entitled under the ACL, any other law and under the terms of any additional warranty that comes with your device, when we provide products to you, you will be entitled to certain benefits, including our additional warranty provided in this clause 9. In some cases, the benefits provided under this clause 9 may overlap with, and may not be greater than the rights and remedies available to you under the ACL, any other law or under the terms of any additional warranty that comes with your device. Although you are not required to pay for any rights or remedies you have under the ACL, any other law or under the terms of any additional warranty that comes with your device, the amount you pay for the benefits under the product will not change to the extent that your rights under the ACL, any other law or under the terms of any additional warranty that comes with your device may overlap with such benefits.
      (c) Any device upon which we have performed our services or which is the subject of a claim under our additional warranty provided in this clause 9 may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods. Refurbished means a device or any part thereof that has been quality tested and restored by the manufacturer or an authorised agent to a fully functioning factory standard condition.
      (d) Any device upon which we have performed our services or which is the subject of a claim under our additional warranty provided in this clause 9 may result in the loss of data. You should ensure that you back up any data, software, games or applications before we perform our services or before you make a claim under our additional warranty provided in this clause 9.
    3. What our warranty covers.Except as stated otherwise in this clause 9, we warrant that on repair, and for a period of 12 months from the date of repair (warranty period), products supplied by us shall be free from defects in materials and workmanship, when used in accordance with the manufacturer’s general operating instructions.
    4. No extension of our warranty. The warranty period runs from the date of the original repair. If subsequent work is carried out under our warranty, this does not extend the warranty. For example, if a warranty repair is done 30 days after the original repair, the warranty still ends 12 months from the date of the original repair.
    5. What our warranty does not cover.
      (a) Liquid damage. Our warranty does not apply to liquid damage repairs.
      (b) Limited warranty for battery issues. Our warranty is limited in relation to replacement batteries.
      (i) Due to the unpredictable and varied nature of causes of battery performance issues, it is not always possible to diagnose whether the issue is due to hardware, software, board, or even accessories. Following completion of our services, should your device continue to display the original symptoms (at any degree, be it increased, decreased, or the same) but continue to display some functionality, regardless of how minor, we retain the right to determine that the issue is as a result of damage to the U2 ic Chip and our warranty will not apply.
      (ii) If the battery is not functioning or will not charge or turn on, at all, then your device will need to be diagnosed by our head technician on our premises.
      (iii) Battery performance can also be adversely affected by faulty chargers or dock connectors. You must have tried alternative original equipment manufacturer (OEM) chargers for, and have the most recent software updates on, your device before booking in a battery replacement.
      (iv) Our warranty will not apply if you have used non-OEM chargers, power banks, car chargers, charging phone cases, charging pads, plates, or any other form of battery/phone charging equipment not manufactured by the OEM. Any use of these accessories may cause damage to your device’s ic Chip and therefore a battery or charger port replacement is unlikely to resolve the issue. You will not be entitled to a refund for products supplied.
      (c) Post-repair issues/events. Our warranty does not apply in the event of any of the following occurring in relation to a device upon which we have performed our services:
      (i) mishandling or impact damage that causes subsequent damage;
      (ii) water or other liquid damage;
      (iii) any damage or fault resulting from repairs attempted by you or any third party;
      (iv) software issues unrelated to the repair and/or any damage resulting from viruses or other malicious software that may have been transmitted during servicing or escaped detection;
      (v) any jail broken or “rooted” device; or
      (vi) any fault or damage unrelated to the products supplied by us under warranty.
      (d) Pre-repair issues/events. Our warranty does not apply if your device is jail broken or “rooted” or if, at or before the time we provide the products, there is in relation to your device:
      (i) a known manufacturing or performance issue which is separate from the services ordered;
      (ii) water or other liquid damage;
      (iii) any damage or fault resulting from repairs attempted by you or any third party; or
      (iv) any performance issue with your device’s battery.
      (e) Other warranties and conditions. We exclude all warranties and conditions which are not set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth), or expressly provided to you in this warranty or otherwise in these terms.
    6. Entitlement to claim the warranty.(a) Contact us to make a warranty claim. To make a claim under the warranty, you must, when you discover the fault or defect in workmanship or materials in the products supplied by us, contact us by e-mail at support@perfectrepairs.com.au
    7. We will charge you if you make an invalid warranty claim. If upon inspection we determine that your issue is not covered by our warranty (for example, because your device is cracked or our warranty does not apply due to one of the limitations set out above), you may opt for us to either
      (a) carry out a repair (to the extent that we are able to) at our standard price or
      (b) pay a shipping fee only.
  10. YOUR RIGHTS TO END THE CONTRACT
    1. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (d) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
      (a) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
      (b) there is a risk that supply of the products may be significantly delayed because of events outside our control;
      (c) we have delayed supply of the products for technical reasons, or notify you we are going to delay them for technical reasons, in each case for a period of more than one week; or
      (d) you have a legal right to end the contract because of something we have done wrong.
  11. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU ARE A CONSUMER WHO HAS CHANGED THEIR MIND)
    1. Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
      (a) Phone or email. Email us at support@perfectrepairs.com.au.
    2. How we will refund you. If you are entitled to a refund under these terms, we will refund you by the method you used for payment. However, we may make deductions from the price, as described in these terms.
    3. When we may make deduction from refunds if you are ending the contract where we are not at fault. If you wish to end the contract and:
      (a) You do not wish to go ahead with the repairs after we have received the device; or
    4. When your refund will be made. We will make any refunds due to you as soon as possible but always within 7 days of your telling us you wish to end the contract.
  12. OUR RIGHTS TO END THE CONTRACT
    1. We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
      (a) you do not make any payment to us when it is due;
      (b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;
    2. You must compensate us if you break the contract. If we end the contract in the situations set out in clause 12.1, we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you a fee (as compensation for the net costs we will incur as a result of your breaking the contract).
    3. We may withdraw the product. We may write to you to let you know that we are going to stop providing the product. We will let you know in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided.
  13. IF THERE IS A PROBLEM WITH THE PRODUCT
    1. How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can write to us at support@perfectrepairs.com.au.
  14. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU IF YOU ARE A CONSUMER
    1. Subject to some exceptions, we are responsible to you for foreseeable loss and damage caused by us. Subject to clause 16.2, if we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us prior to placing your order.
    2. We are not responsible for certain loss and damage. The exceptions, where we are not liable to you, are
      (a) any claims or damages of any kind or description that may arise from any repair work performed on your device, unless it is caused by our negligence;
      (b) loss, deletion, amendment to or corruption (howsoever caused) of any data or information that you have stored on your device;
      (c) data loss, corruption, deletion, or alteration, and hardware or software failure on SIM cards and memory cards;
      (d) any damage to or loss of any SIM card, memory card, case, screen protector or other accessory that you have failed to remove from your device;
      (e) any loss of damage arising from your failure to comply with any of the conditions set out in clause 7.6;
      (f) when services performed by us void manufacturer warranties for your device. If you do not wish to void your warranty, you should not place an order with us but should contact the device manufacturer;
      (g) any failure to repair any liquid damaged device;
      (h) where it is not possible to repair your device (as we cannot guarantee that your device is capable of being repaired);
      (i) any waterproof (or water-resistant) device no longer being waterproof (or water- resistant) following completion of our services; and
      (j) if you are a business, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us.
    3. Our total liability. Our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total paid by you for products under such contract.
    4. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. Nothing in these terms shall limit or exclude our liability for any matter in respect of which it would be unlawful for us to exclude or restrict liability.
  15. HOW WE MAY USE YOUR PERSONAL INFORMATION
    1. How we will use your personal information. We will only use your personal information as set out in our Privacy Policy.
    2. We may ask for your personal information. When you contact us, we may ask for this personal information to be able to check your identity and we may make a note of this contact if it is relevant to your record.
  16. OTHER IMPORTANT TERMS
    1. You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
    2. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
    3. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    4. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
    5. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by the laws of the State of New South Wales and you can bring legal proceedings in respect of the products in the courts of the State of New South Wales.