Frequently Asked Questions

How long do repairs take?

We strive to get devices fixed in 7-10 business days after receiving them. A few things can make this time shorter or longer: Transit times with Australia Post, the time of year, parts availability, and a number of other factors.

Where are you located?

We are based in Victoria (3029)

How much does shipping cost?

FREE shipping - no cost to the customer.

What if you can't fix my device?

We will put it back together and return it to you. There is no charge for a device that we can't fix.

What is your device repair warranty?

We have a 12 months warranty on the parts and workmanship for most repairs we do. The only exceptions are water damaged devices (no warranty), and motherboard repairs (6 months). For all other repairs, if something goes wrong with the part or workmanship we will repair it again for free.

Note: This does not apply to new damage, so if it gets broken again it will void the warranty.