HOW IT WORKS – STEP BY STEP

Our tagline really is our goal: Device Repair Made Easy. The following process is how we make that happen. It can be a bit different between schools or businesses with special needs, but the basics are laid out here. You can also visit our FAQ section for even more details.

The Fundamental Idea

The basic concept is to reach a steady-state operation where you send us devices to fix, we fix them, and send them back to you. When you receive the fixed devices back, you then have all the shipping supplies you need to restart the process immediately (or whenever you have another round of broken devices).

• It's easy for you because you don't need to find your own shipping supplies. We provide them to you.
• It's also easy because you don't need to fill out any extensive forms. Just check a box on our 5-second device diagnostic slip.
• This keeps the repair process running quickly. You don't have to contact us every time you need to send in more devices.
• It saves you money because shipping supplies can get expensive, and reusing them means less expense.
• It's good for the environment because there is less waste.

The Process

1. Request a repair. This is simple to do - just contact us. We need to know:

• The exact model(s) of devices you have.
• How many devices you need fixed.
• Your address, email, and phone number.

2. We send you the boxes. We send you all the shipping supplies you need:

• Box(es)
• Protective sleeves for each device.
• Padding for top & bottom of the box.
• A 5-second diagnostic slip for each device.
• A pre-paid return shipping label.

3. Pack your broken devices. Remove all shipping materials from the box(es) we send you except the bottom foam; perform the following for each broken device:

• Fill out the 5-second diagnostic slip.
• Place it on top of your device.
• Slide the device & diagnostic slip into a protective sleeve.
• Place it in the box.
• Repeat these steps for each device.
• Do not put more than 10 devices into a single box. The wait is too much for the box. If you have more than 10 devices, we will ship you multiple boxes.

4. Seal and ship.

• After packing all your broken devices, put the protective foam on top of the last device.
• Shut the box and seal it with packing tape. The more tape the better.
• The pre-paid return shipping label should already be in a clear plastic sleeve. Peel the backing off and attach it to the top of the box.
• Give the box to your receptionist to be mailed out with your outgoing FedEx packages. If you don't have a regular FedEx pickup, please let us know and we can schedule a pickup for you.